1. Introduction & Scope
EaseMyMove ("EaseMyMove", "we", "us", or "our") operates the technology platform located at easemymove.ca, the customer portal at app.easemymove.ca, and the mover partner network at movers.easemymove.ca.
This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in full compliance with Canadian federal and provincial regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec's Law 25, British Columbia's PIPA, Alberta's PIPA, and Canada's Anti-Spam Legislation (CASL).
2. Information We Collect
We collect information necessary to facilitate accurate moving quotes, verify mover credentials, process bookings, and maintain platform security:
A. Customer Personal Details
Full legal name, email address, phone number, pickup location, drop-off location, requested move date, home size, and inventory lists.
B. Mover Partner Verification Data
Business name, CRA registration numbers, commercial liability & cargo insurance documents, operational licenses, driver information, and payment payout details.
C. Payment & Transaction Information
Payment transactions are securely processed via PCI-DSS compliant third-party payment gateways (e.g., Stripe). EaseMyMove does not store full credit card numbers on our servers.
D. Device & Usage Analytics
IP address, browser type, operating system, geolocation estimates, and interactions with our website and web applications.
3. How We Use Information
We use your personal data strictly for reasonable, legitimate business purposes:
- Connecting customers with CRA-registered, verified moving companies.
- Calculating transparent move pricing and generating accurate binding/non-binding quotes.
- Processing deposits, booking confirmations, and customer invoices.
- Sending transaction notices, move status updates, and customer support communications.
- Preventing fraud, verifying identities, and ensuring platform integrity.
- Complying with statutory Canadian accounting and tax obligations.
5. Security & Data Storage
We implement robust technical and organizational safeguards to protect your personal data, including AES-256 encryption at rest, TLS 1.3 encryption in transit, strict access control lists, and automated vulnerability scanning.
Customer data is primarily processed and stored within secure cloud servers located within Canada and North America.
6. Your Rights Under Canadian Privacy Law
Under PIPEDA and provincial laws, Canadian residents hold explicit rights:
- Right of Access: You may request a copy of the personal information we hold about you.
- Right to Rectification: You may update or correct inaccurate profile details at any time through your account settings or by contacting us.
- Right to Withdraw Consent:You may withdraw your consent for optional marketing communications under CASL by clicking "Unsubscribe" or emailing us.
- Right to Deletion: You may request the deletion of your account and personal data, subject to legal data retention obligations.
8. Contact Privacy Officer
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data rights, please contact our designated Privacy Compliance Officer:
EaseMyMove Privacy Office
Ovaloop Technologies Inc.
Email: support@easemymove.com
Location: Ontario, Canada
If you are unsatisfied with our response, you may also file a complaint with the Office of the Privacy Commissioner of Canada (OPCC).